Psychology 267

Organizational Behavior

(online)

Spring, 2021

Professor Frank McAndrew

email: fmcandre@knox.edu

TUTOR FOR PSYC 267:

Nicolette Schmidt (ntschmidt@knox.edu)

Virtual Office Hours:
I will be available Monday, Tuesday, Thursday, & Friday from 1:30 - 3:00 p.m (Central Time). During these times I will reply quickly to email.  I will of course respond to emails sent at other times, but I will reply immediately during my office hours.  I will also be glad to schedule one-on-one video conferences or phone conversations with you - just send me an email and we will set something up.
 
PLEASE GET IN THE HABIT OF CHECKING YOUR EMAIL DAILY!
- This is the primary way in which I will communicate with you.
The Textbook:
Organizational Behavior (18th edition) by Stephen P. Robbins & Timothy A. Judge
(ISBN: 978-0-13-472329 (regular student edition); 978-1-259-91104-0 (loose leaf edition)
Using the 16th or 17th edition of this book is also acceptable.
Goals of the Course
Psychology 267 (Organizational Behavior) is a mid-level class that assumes that you have already taken Psychology 100 (Introduction to Psychology) and at least one other psychology course. This course will focus on how group dynamics affect work organizations. In other words, it will be primarily social psychology applied to the workplace.
In this class you will be studying a textbook, listening to a series of short online Powerpoint (PPT) lectures, and reading some case studies and (mostly!) short articles from psychology and business magazines. These "outside readings" can all be downloaded from this web page. You will complete FOUR written assignments that are designed to help you reflect on some of your personal characteristics that will be relevant in your career, no matter what type of organization you find yourself in. The Psychology Department Writing Policy will be enforced on these assignments. 
The course will help you achieve the following psychology department learning goals:
1. Understand the basic theoretical approaches and classic empirical findings of psychology.
2. Effectively communicate through grammatically correct writing.
3) Demonstrate an empathic understanding of people of diverse abilities, experiences, backgrounds,
    and perspectives

Goal # 1 listed above will be assessed via the quizzes.
Goals# 2 & 3 will be assessed via the written assignments.
81030076_10100106538707997_8672678507052
Click HERE for a video introduction to the course from the professor.
How the Online Format will Operate
The class will be run as an "asynchronous" class. This means that the class never has to be together online at the same time. Instead, each of you will be free to engage with the material at your convenience, although there will be clear due dates for written assignments and time windows during which quizzes must be taken.
Having said this, there will be a synchronous Zoom Meeting of the class every Wednesday during 5th period (1:20 p.m. Central Daylight Time). Attendance at this session is optional. It is an opportunity for me to check in with you once per week to answer questions and to give you a preview of what will be coming up in the next module of the course, and no "content" material will be covered (i.e., for the quizzes) that cannot be found elsewhere. This weekly online get-together is also an opportunity for me to match student names with faces and for us to get to know each other a bit better. In other words, the weekly session will be more of a conversation and a question and answer session than a lecture.
The class will consist of a series of seven modules. Plan on spending about NINE DAYS on each of the modules.  Each module will include assigned reading from the textbook, some "outside readings" downloaded from this web page, Powerpoint (PPT) slides narrated by me, and a quiz.  Most of the modules will also have video clips attached to them. These video clips are NOT required viewing; they are entertaining and informative, and they are intended as enjoyable aids to help you understand and remember the material from the module.
 
FOUR of the modules will also have a written assignment for you to complete.
MOST of the modules will be based on a TWO CHAPTERS of the textbook. Check this syllabus regularly to be sure you understand what you are supposed to be reading for each module.
THE MODULES CAN BE FOUND BY SCROLLING DOWN TO THE BOTTOM OF THIS PAGE.
 
HERE IS THE SCHEDULE FOR SPRING TERM, 2021:
March 24: First Day Of Class
March 31 - April 2:
Take Quiz for Module 1 - Organizational Behavior & Diversity in Organizations
CHAPTERS 1 & 2; Outside Readings #1 & 2 (There is no written assignment for Module 1)
April 10 - April 12:
Take Quiz for Module 2 - Attitudes, Values, Personality, & Job Satisfaction
CHAPTERS 3 & 5; Outside Readings #3, 4, 5, 6
April 11: Written Assignment for Module 2 (How "Dark Triad" Are You?) is due
APRIL 14 - CAMPUS-WIDE DAY OF DIALOGUE - NO CLASSES
April 20 - April 22:
Take Quiz for Module 3 - Communication: Organizational & Interpersonal
CHAPTER 11; Outside Reading #7 (There is no written assignment for Module 3)
April 30 - May 2: Take Quiz for Module 4 - Decision Making, Group Dynamics, Creativity, Work Teams CHAPTERS 9 & 10 & pp. 187-204 in CHAPTER 6; Outside Readings #8, 9, 10, 11
May 1: Written assignment for Module 4 (Values & Managerial Decision Making) is Due.
May 10 - May 12: Take Quiz for Module 5 - Leadership & Management Style
CHAPTER 12; Outside Readings #12, 13, 14, 15
May 11: Written assignment for Module 5 (Understanding Your Leadership Style) is Due.
May 20 - May 22: Take Quiz for Module 6 - Organizational Structure, Culture, & Change
CHAPTERS 15 & 16 + pp. 622-641 from Chapter 18; Outside Readings #16, 17, 18
May 21: Written assignment for Module 6 (Assessing Organizational Culture) is Due
May 28 - LAST DAY OF CLASSES
 
May 30 - June 1: Take Quiz for Module 7 - Power, Politics, Conflict, & Negotiation
CHAPTERS 13 & 14; There are no outside readings for this module.
(There is no written assignment for Module 7)
Grading
In normal times with in-person classes, I do not drop any test scores or written assignment scores. However, we are not living in normal times right now. To give you some flexibility, there will be a generous window of time for taking quizzes and I will also be dropping your lowest quiz score and your lowest written assignment score. 
 
Your final grade will be based upon the average percentage of six quizzes (one for each module minus your lowest quiz score) and three written assignments (one for each written assignment minus your lowest written assignment score). Thus, each quiz and each written assignment will carry exactly the same weight in your final grade.
Here are the grade cutoffs:  A = 93%; A- = 90%; B+ = 88%; B = 83%; B- = 80%; C+ = 78%; C = 73%; C- = 70%; D+ = 68%; D = 63%; D- = 60%; F < 60%.
The Quizzes
At the end of each module, I will email a link that will allow you to access an online quiz. Each quiz will be available for a specific period of time (usually three days). ALL of the quizzes will be multiple choice, and they will be fairly short - usually ranging between 25 to 40 questions.
 
YOU WILL BE ALLOWED TO USE YOUR TEXTBOOK AND NOTES DURING THE QUIZ. 
 
I recognize that it would be extremely difficult to stop cheating if I require a closed-book exam, and this would not be fair to the honest students who play by the rules. Having said this, your textbook and notes are the ONLY resources that are allowed. You cannot communicate or collaborate with other students while you are taking a quiz - I will consider this to be an honor code violation. The quiz will be timed, so you will not have unlimited time to complete it. This means that you will need to be organized when you open up the quiz. Most of the questions will not be something that you can simply look up, so do not expect to be successful if you have not studied well ahead of time. I strongly recommend that you study for the quizzes as if they were not open-book.  You will receive instant feedback after the quiz regarding your score and what the correct answers were for the questions you got wrong.
Once you begin the quiz, you must complete it. You will not be able to leave the quiz and come back at a later time to finish it.
When I calculate your final grades, I WILL BE DROPPING YOUR LOWEST QUIZ SCORE.
The quizzes will be based primarily on the textbook, but it will be fair game for me to include some questions from the outside readings and from my narrated PPT slides that may not be in the textbook.
The Written Assignments
The written assignments in this course are intentionally designed as self-explorations. In three of the assignments, you will engage in activities that will assess aspects of your personality, values, leadership style, and ways of dealing with conflict. In each assignment, you will write an essay in which you reflect on how what you have learned about yourself translates into strengths or weaknesses for your ability to function well in a work organization. The fourth assignment offers you the opportunity to reflect upon the "organizational culture" of a group that you have been a part of.
 
There will be written assignments in Modules 2, 4, 5, & 6.  The instructions for the assignments and any other materials that you need can be downloaded from this web page. All assignments should be typed and double-spaced. There are specific due dates for these assignments that can be found in this syllabus (above), but I will constantly remind you about deadlines throughout the term. Please remember that I will be dropping your lowest written assignment score.
THE WRITTEN ASSIGNMENTS WILL BE TURNED IN, GRADED, AND RETURNED TO YOU THROUGH "GOOGLE CLASSROOM," SO BE SURE THAT YOU HAVE JOINED THIS CLASS ON GOOGLE CLASSROOM. This will be the only thing that you will use Google Classroom for in this course.
PLEASE NOTE THAT THE QUALITY OF YOUR WRITING WILL BE AN IMPORTANT PART OF YOUR GRADE ON THE WRITTEN ASSIGNMENTS. There is a standard psychology department writing policy that is applied to writing assignments in ALL courses taught in the psychology department EXCEPT for Psychology 100. You can download a copy of the writing policy by clicking HERE.
THE MODULES
(Click on the links below to access the materials for each module)
MODULE 1:
Organizational Behavior & Diversity in Organizations
Assigned Reading:
Chapters 1 & 2 from Robbins & Judge
Outside Readings:
1. Allegations Against Mitsubishi (Peoria Journal Star)
2. Abuse of Power (Maremont)
Click on the following Links to access the study materials for Module 1. I suggest you look at them in order and then go back as needed.  
Screen Shot 2020-08-01 at 3.14.57 PM.png
POWERPOINT SLIDES FOR MODULE 1
 
Introduction to Organizational Behavior 
(PPT-YouTube Video)
What Exactly Is a Manager
(PPT-YouTube Video)
Diversity Issues in Organizations 
(PPT-YouTube Video)
Legal Issues in Workplace Diversity 
(PPT-YouTube Video)
THERE IS NO WRITTEN ASSIGNMENT FOR MODULE 1
MODULE 2: Attitudes, Values, Personality, & Job Satisfaction
Assigned Reading:
Chapters 3 & 5 from Robbins & Judge
Outside Readings:
3. The "Dark Triad" of Personality Traits Will help You Get Ahead in Your Career (Andrews)
4. How to Let Go of a Lifelong Dream (Jarrett)
5. Woodworker  (Mosher)
6. High Status Stress (Warner) 
Click on the following Links to access the study materials for Module 2. I suggest you look at them in order and then go back as needed. 
14470469_801541996877_776677805553742356
POWERPOINT SLIDES FOR MODULE 2
Situation Strength Theory (PPT - YouTube)
The Myers-Briggs Type Indicator (MBTI)
& the "Big Five" Personality Traits
(PPT-YouTube Video)
Self-Monitoring (PPT - YouTube Video)
Overview of the "Dark Triad" Personality 
(PPT-YouTube Video)
Narcissism (PPT - YouTube Video)
Machiavellianism (PPT-YouTube Video)
Psychopathy (PPT-YouTube Video)
Job Satisfaction (PPT-YouTube Video)
Designing Jobs to Increase
Job Satisfaction (PPT-YouTube Video)
WRITTEN ASSIGNMENT FOR MODULE 2:
HOW "DARK TRIAD" ARE YOU? 
(Suggested Length: 2-3 double-spaced pages)
-Click HERE FIRST for more background information about Dark Triad personality traits.
- Click HERE to download the instructions for doing this written assignment.
- Click HERE to access the website where you will fill out the Dark Triad Personality Scale.
MODULE 3:
Communication: Organizational & Interpersonal
Assigned Reading:
Chapter 11 from Robbins & Judge
Outside Readings:
7. Gossip in Your Workplace Probably Does More Good Than Harm (McAndrew)
Click on the following Links to access the study materials for Module 3. I suggest you look at them in order and then go back as needed. 
10500366_698492049797_647509281290899359
POWERPOINT SLIDES FOR MODULE 3
 
Formal Organizational Communication 
(PPT-YouTube Video)
How Seating Arrangements Influence Communication
(PPT - YouTube Video)
Workplace Gossip (PPT-YouTube Video)
Nonverbal Communication (PPT - YouTube Video)
 
Power, Gender, & Cultural Influences on Nonverbal Communication 
(PPT-YouTube Video)
VIDEO CLIPS FOR MODULE 3:
Invading Personal Space in Public
(from the "BBC Three" program)
Body Language and Nonverbal Communication
(from Dr. Dustin York's YouTube Channel)
Gossip in the Workplace
(from CBS TV Affiliate WBBM - Chicago)
The Science of Gossip
(from NPR's "Innovation Hub" program)
Why Do We Like to Gossip?
(from the BBC radio program "The Why Factor")
Why Do We Gossip?
(From the BBC radio program "CrowdScience")
The Real Dirt on Gossip
(trailer from the Canadian Broadcasting Company (CBC) TV program "Doc Zone")
(Here is another trailer from the same documentary)
The Perks of Gossip (from attn:)
THERE IS NO WRITTEN ASSIGNMENT FOR MODULE 3
MODULE 4:
Decision Making, Group Dynamics, Creativity, & Work Teams
Assigned Reading:
Chapters 9 & 10 and pp. 187-204 from Chapter 6 in Robbins & Judge
Outside Readings:
8. Playing Ball Without the Coach (Burrows)
9. Teams in Space (Hewer & Sleek)
10. Company Retreats:  Know the Rules (Dilenschneider)
11. Putting Your Company’s Whole Brain to Work (Leonard & Straus)
Click on the following Links to access the study materials for Module 4. I suggest you look at them in order and then go back as needed.
81030076_10100106538707997_8672678507052
POWERPOINT SLIDES FOR MODULE 4
Work Teams (PPT-YouTube)
The Nature of Groups (PPT-YouTube)
Group Effects on the Individual (PPT-YouTube Video)
The Study of Conformity (PPT)
(Click HERE for the video version)
Milgram's Obedience Studies (PPT)
(Click HERE for the video version)
Decision Making (PPT-YouTube Video)
Individual versus Group Decision Making (PPT-Video)
Creativity (PPT-Video)
VIDEO CLIPS FOR MODULE 4

—Hilarious Conformity Demonstration

(From the very old "Candid Camera" TV show)

Another Fun Conformity Demonstration

The Asch Conformity Studies

—Milgram's Obedience Experiments

(This is the long version)

Milgram's Obedience Studies

(This is the short version)

Groupthink 
(Space Shuttle Challenger Disaster)
Social Loafing
Deindividuation
Group Polarization

WRITTEN ASSIGNMENT FOR MODULE 4:
VALUES & MANAGERIAL DECISION MAKING
(Suggested Length: 2-3 double-spaced pages)
Click HERE to download the instructions and materials for this written assignment.
MODULE 5 - Leadership & Management Style
Assigned Reading:
Chapter 12 in Robbins & Judge
Outside Readings:
12. In Praise of the Incomplete Manager (Ancona, Malone, Orlikowski, & Senge)
13. How Bosses Waste Their Employees' Time (Sutton)
14. When the Boss Feels Inadequate (Fast & Chen)
15. The Tyranny of Toxic Managers (Lubit)
Click on the following Links to access the study materials for Module 5. I suggest you look at them in order and then go back as needed.
81030076_10100106538707997_8672678507052
VIDEO CLIPS FOR MODULE 5
How to Establish Yourself as a Leader
Fiedler's Contingency Model of Leadership
The Effects of a Bad Boss - I (from "Office Space")
The Effects of a Bad Boss - II (from "Office Space")
The Effects of a Bad Boss - III (from "Office Space")
The Effects of a Bad Boss - IV (from "Office Space")
The Effects of a Bad Boss - V (from "Office Space")
WRITTEN ASSIGNMENT FOR MODULE 5:
UNDERSTANDING YOUR LEADERSHIP STYLE
(Suggested Length: 3-4 double-spaced pages)
Click HERE to download the instructions for this assignment.
Click HERE to download the Leadership Style Questionnaire.
Click HERE to download the scale that will assess your style of dealing with conflict.
MODULE 6 - Organizational Structure, Culture, & Change
Assigned Reading:
Chapters 15 & 16 + pp. 622-641 from Chapter 18 in Robbins & Judge;
Outside Readings:
16. Why I Am Leaving Goldman-Sachs (Smith)
17. How Do You Change Organizational Culture? (Denning)
18. The Peter Principle and How to Beat It (Reh)
Click on the following Links to access the study materials for Module 6. I suggest you look at them in order and then go back as needed.
POWERPOINT SLIDES
FOR MODULE 6
Organizational Structure
(PPT-YouTube Video)
Organizational Culture
(PPT-YouTube Video)
Organizational Development
& Change (PPT-YouTube Video)
Screen Shot 2020-08-01 at 3.14.57 PM.png
WRITTEN ASSIGNMENT FOR MODULE 6:
ASSESSING ORGANIZATIONAL CULTURE
(Suggested Length: 3-5 double-spaced pages)
Click HERE to download the instruction for this assignment.
Click HERE to download the "Organization Culture Questionnaire."
MODULE 7 - Power, Politics, Conflict, & Negotiation
Assigned Reading:
Chapters 13 & 14 in Robbins & Judge; No outside readings for this module
Click on the following Links to access the study materials for Module 7. I suggest you look at them in order and then go back as needed. 
81030076_10100106538707997_8672678507052
POWERPOINT SLIDES FOR MODULE 7
Social Power & Organizational Politics
(PPT-YouTube Video)
Organizational Conflict
(PPT-YouTube Video)
Cooperation, Competition, Conflict, & Bargaining
(PPT-YouTube Video)
There is no Written Assignment for Module 7
  • CV
  • Facebook Social Icon
  • Twitter Clean Grey
  • LinkedIn Social Icon
  • FTMcAndrew-Google_Scholar

Visitors since August 22, 2016:

           

 Website created by Frank McAndrew with Wix.com

            © 2015 by Francis T. McAndrew.

1417354123_logo_spps.jpg

Header Image: Maura McAndrew